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Delivery Policy

Standard Delivery

Cake Delivery Policy
  • Our cake delivery service runs Monday to Friday between the hours of 8am and 6pm.
  • We use a one hour service as standard but can use a half hour service too if necessary. Food safety is our highest priority so our time frames are important.
  • Charges depend on which suburb you wish to deliver to and are set by our courier company Urgent Couriers. Half hour couriers are around double the cost of a one hour. The price of each suburb shows in our order form when you place your order. Charges are shown before final confirmation of order. We do not deliver cakes outside of the Auckland area.
  • We make every effort to ensure safe cake delivery but if we cannot access the building; if recipient refuses package; is not at the address or supplied address is incorrect the full courier charge will be applied again and the items returned to Rocket Kitchen Ponsonby or redirected to the correct address and appropriate courier costs charged. Rocket Kitchen delivers in good faith and makes every attempt to contact the client and recipient before the product is returned to us. In circumstances where we still cannot reach you and the product then expires we are under no obligation to refund the courier, cake or any other costs we have sustained in relation to this order.
  • We are more than happy to take contact details for the recipient to ease delivery. Certain cakes or products are able to be left at the doorstep and we will advise. Items that must be refrigerated will not be left unattended as this would compromise our food safety policy. When we do need to contact the recipient, we simply advise that a friend has a gift for them and we need to arrange a courier delivery. If you wish the gift to be anonymous we can accommodate but please be aware we are not responsible if the recipient refuses to accept the package.
Catering Deliveries
  • Standard terms still apply as above. Please read carefully.
  • All food is delivered chilled in line with our food safety policy.Reheating instructions can be supplied for suitable items.
  • Charges vary and will be discussed and confirmed with you at the time you place your order.
  • If we are required to collect platters after the event an additional charge will be incurred. Clients are free to return platters themselves to Rocket Kitchen Ponsonby with 24 hours of the event.
  • Food will either be delivered in blue disposable Rocket Kitchen cake boxes or on platters in large brown catering boxes. All platters and brown catering boxes must be returned or additional costs are incurred.
Hamper Deliveries
  • Standard terms still apply as above. Please read carefully.
  • All fresh or frozen food is delivered chilled in line with our food safety policy.Reheating instructions can be supplied for suitable items.
  • Hampers that contain fresh or frozen goods cannot be left unattended at all. This would compromise our food safety policy.
  • Hampers containing fresh or frozen food cannot be delivered outside the Auckland area. Hampers are available that contain "pantry" items which can be sent all over the country. Please ensure adequate notice is supplied for overnight or inter-island orders to avoid disappointment.
 rocket
ROCKET KITCHEN LIMITED
234A PONSONBY ROAD
PONSONBY
AUCKLAND
09 360 8834

Delivery available daily Monday - Friday only

DELIVERY INFORMATION
ROCKET KITCHEN
Shop Hours:
Monday to Friday -
8am to 5.00pm

Saturday - 9.00am to 4.00pm
Closed on Sunday


Providing consistently excellent cakes & sweets to Aucklanders for over 20 years

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phone09 360 8834
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